1. Introduction
Comprehensive IT Services for Business ("MetroTec," "we," "us," or "our") is committed to protecting your
privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you visit our website or use our IT services. Please read this policy
carefully.
2. Information We Collect
Information You Provide Directly
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Contact Information: Name, email address, phone number, business name
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Business Information: Industry, company size, IT needs and challenges
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Service Requests: Details submitted via contact forms or quote
requests
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Communications: Messages, emails, and support tickets you send us
Information Collected Automatically
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Technical Data: IP address, browser type and version, device type and
OS
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Usage Data: Pages visited, time on site, referring URLs, click paths
- Cookies: Session and persistent cookies (see Section 7)
3. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our IT services
- Respond to inquiries, quotes, and support requests
- Send service updates, invoices, and account notifications
- Send marketing communications (with your consent; opt-out anytime)
- Analyze website usage to improve user experience
- Comply with legal obligations and enforce our agreements
- Detect and prevent fraud or security incidents
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information
only in these limited circumstances:
-
Service Providers: Trusted vendors who assist our operations (e.g.,
hosting, analytics, billing) under strict confidentiality agreements
-
Legal Requirements: When required by law, court order, or government
authority
-
Business Transfers: In connection with a merger, acquisition, or sale
of assets (with advance notice)
- Your Consent: Any other sharing with your explicit permission
5. Data Security
We implement industry-standard security measures to protect your personal information:
- TLS/SSL encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Role-based access controls limiting who can access your data
- Regular security audits and vulnerability assessments
- Employee security training and confidentiality agreements
No method of transmission over the internet is 100% secure. While we use commercially
reasonable measures, we cannot guarantee absolute security.
6. Data Breach Notification
In the event of a confirmed data breach affecting your personal information, MetroTec
will:
-
Notify affected individuals within 72 hours of discovery via email
- Provide a written incident summary within 5 business days
- Take immediate steps to contain and remediate the breach
-
Notify relevant authorities as required under Michigan's Identity Theft Protection Act
(MCL 445.63) and applicable federal law
7. Cookies and Tracking
We use cookies and similar technologies for:
-
Essential Cookies: Required for site functionality (cannot be
disabled)
-
Analytics Cookies: Google Analytics to understand site usage (can be
opted out)
- Preference Cookies: Remembering your settings and preferences
You can control or disable non-essential cookies through your browser settings.
Disabling cookies may affect some site functionality. To opt out of Google Analytics,
visit
tools.google.com/dlpage/gaoptout.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal
data:
-
Access: Request a copy of the personal information we hold about you
-
Correction: Request correction of inaccurate or incomplete
information
-
Deletion: Request deletion of your personal information ("right to be
forgotten")
-
Portability: Receive your data in a structured, machine-readable
format
- Opt-Out: Unsubscribe from marketing communications at any time
-
Restriction: Request we limit processing of your data in certain
circumstances
To exercise any of these rights, contact us at
privacy@mrtechfixes.com. We will respond
within 30 days.
9. Data Retention
We retain personal information for as long as necessary to provide services and comply
with legal obligations:
- Active client records: Duration of the service relationship plus 7 years
- Prospect/inquiry data: 2 years from last contact
- Website analytics: 26 months (Google Analytics default)
- Legal/compliance records: As required by applicable law
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the
privacy practices of those sites. We encourage you to review their privacy policies
before providing any personal information.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly
collect personal information from minors. If you believe we have inadvertently collected
such information, contact us immediately at
privacy@mrtechfixes.com.
12. Changes to This Policy
Material changes — defined as changes affecting how we collect, use, or
share your data — will be communicated to active clients with at least 30 days written
notice via email. Non-material updates (e.g., formatting, clarifications) will be
reflected by updating the "Last Updated" date above. Continued use of our services after
the notice period constitutes acceptance.
13. Contact Us
For questions, requests, or concerns about this Privacy Policy: